Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") is published in compliance with the provisions of India's Digital Personal Data Protection Act, 2023 ("DPDPA") and its applicable rules. This Policy describes how [Your Company's Official Registered Name] ("FlovaHomes," "We," "Us," "Our"), acting as a Data Fiduciary, collects, uses, processes, shares, and protects the Personal Data of the users ("You," "Your," "Data Principal") of our website, mobile site, and applications (collectively, the "Platform").

By accessing the Platform or providing Your information, You expressly consent to the collection, processing, use, storage, and disclosure of Your Personal Data in accordance with this Policy and our Terms of Use. If You do not agree with the terms of this Policy, please do not use or access our Platform.

2. Personal Data We Collect

In the course of providing our Services, we may collect various types of Personal Data, including but not limited to:

• Identity & Profile Data: Name, date of birth, gender, photographs, and copies of government-issued identification (e.g., Aadhaar Card, PAN Card, Passport) for KYC and verification purposes.
• Contact Data: Email address, phone number, current and permanent addresses.
• Financial Data: Information related to bank accounts, credit history, and payment instruments required for security deposit management, rent payments, and tenant screening.
• Property Data: Information, documents (e.g., title deeds, society NOCs), and media (photographs, videos) related to properties You list as an Owner or show interest in as a Tenant.
• Technical Data: IP address, browser type, operating system, device information, and other data collected via cookies and tracking technologies.
• Usage Data: Information about how You use our Platform, including search history, viewed properties, and interactions with our Services.

3. How We Use Your Personal Data (Purpose of Processing)

We process Your Personal Data for the following legitimate purposes:

• To create and manage Your account on the FlovaHomes Platform.
• To facilitate our core Services, including property listings, tenant-owner matchmaking, and property management.
• To conduct mandatory user verification (KYC) and background checks to maintain the safety and integrity of our Platform.
• To draft, execute, and manage digital Rental Agreements between Owners and Tenants.
• To facilitate secure and timely rent collection, payments, and security deposit management.
• To coordinate and manage maintenance and repair requests for properties under our management.
• To communicate with You regarding Your account, transactions, support requests, and promotional offers (with Your consent).
• To comply with applicable laws, legal processes, and governmental requests.
• To analyze Platform usage and improve our Services, features, and user experience.

4. Disclosure and Transfer of Personal Data

We may disclose Your Personal Data to the following parties, only for the purposes outlined in this Policy and after ensuring appropriate data protection measures are in place:

• Property Owners/Tenants: We share necessary information between Owners and Tenants to facilitate the rental process (e.g., sharing a verified tenant's profile with an owner, or an owner's contact details with a tenant post-agreement).
• Service Providers & Partners: We engage third-party companies and individuals to perform services on our behalf, such as payment processing, background verification, cloud hosting, and legal support.
• Government & Law Enforcement: We may disclose Personal Data if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, Your Personal Data may be transferred as a business asset.

5. Data Security and Retention

We implement appropriate technical and organizational security measures to protect Your Personal Data from unauthorized access, disclosure, alteration, or destruction. We retain Your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Upon expiry of such period, Your Personal Data will be deleted or anonymized.

6. Your Rights as a Data Principal

Under the DPDPA, 2023, You have the following rights with respect to Your Personal Data:

• Right to Access Information: You have the right to obtain a summary of Your Personal Data that we process.
• Right to Correction and Erasure: You have the right to request the correction of inaccurate or misleading data and the erasure of data that is no longer necessary for the purpose it was collected.
• Right of Grievance Redressal: You have the right to have readily available means of registering a grievance with our Grievance Officer.
• Right to Nominate: You have the right to nominate any other individual who shall, in the event of Your death or incapacity, exercise Your rights.

To exercise these rights, please contact our Grievance Officer.

7. Grievance Redressal

In accordance with the DPDPA, 2023, the name and contact details of the Grievance Officer are provided below. You may contact the Grievance Officer for any concerns or grievances related to Your Personal Data.

• Name: [Name of Grievance Officer]
• Email: [grievance.officer@flovahomes.com]
• Address: [Your Company's Registered Address]

8. Updates to this Policy

We may update this Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify You of any material changes by posting the new Policy on our Platform and updating the "Last Updated" date.